Homeowner Care
The luxury living experience offered by Landa goes beyond architecture, design and exceptional locations. When you purchase a home with us, you have access to a focused customer service team dedicated to providing everything you need to feel right at home in your new Landa property.
Homeowner Portal
Our homeowner portal provides access to all your digital manuals, so you don’t need to worry about where you’ve left them. Plus product specifications, warranties, supplier contact details, emergency procedures and much more. Make one-click requests for service and our customer service team will respond within 48 hours.
Homeowner Care Resources
Our Team
At Landa, we have a dedicated customer care team to take care of your home since pre move-in. We’re one of a few companies with in-house sales, construction and customer service teams. This means that a team of professional Landa staff will be by your side throughout the building and even after possession of your home. Our goal is to help you settle into your new home with minimal annoyance before and after.
Our Service
Walk-Through
Our homeowner care representative will walk you through your new home to help you understand everything from the inside out. This also includes the inspection of the finishes and systems in your suite.
Key Handover
This usually happens one day after the completion day. Our care team representative will also introduce you to the building's common areas and amenities such as mailboxes, storage/bike lockers, garbage room, gym or entertainment room, etc.
Service Request
After the keys handover, we are not done with you yet. If you discover a new deficiency item, you can send us a service request through the online homeowner portal. We will review it and if it's warrantable, we will resolve your problem as soon as possible.
Home Warranty
12 Months
Defects in materials and labour as well as the appliances in your suite
15 Months
Common area of the building
2 Years
Defects on materials and labour related to the major delivery and distribution systems of the building such as electrical, plumbing, heating, ventilation and air conditioning
5 Years
Building envelope including water ingress
10 Years
Structure of the building